Ticketline Ticketing Solutions Provider

The Warehouse Project

www.thewarehouseproject.com

Since September 2006, The Warehouse Project has established itself on the Manchester clubbing scene. The Warehouse Project has a certain exclusivity that creates an excitement previously only associated with legendary venues such as Sankeys and the Hacienda. The Warehouse Project is a programme of clubbing events that takes place over twelve weeks, concentrating on a different sub-genre of dance at each event.

In the past 12 months Ticketline have sold over 80,000 bar-coded and e-tickets for The Warehouse Project events.

As well as selling tickets to the Store Street venue below Piccadilly Train Station, the Afterhours events at South Nightclub we also sell for the Parklife events which take part in Platt Fields Park.

An external venue such as a public park will have its own complexities and we made life simple for the organisers by providing bar-coded tickets for the event and managing access via scanners. We provided all the necessary hardware, software, training and support to successfully implement on-site scanning of our bar-coded tickets. The scanning devices are hand held and come preloaded with our user friendly scanning software and are connected to the customer database by way of a wireless network which can be used in a variety of environments. The system also offers real-time reporting, which allows easy monitoring of crowd flow and capacity.

Ticketline also supports The Warehouse Project with the sale and despatch of merchandise, including branded t-shirts and hoodies. We hold items in our own stockroom and we despatch directly to the customer.

Kennedy Street

kse.ticketline.co.uk

Having been instrumental in the tours and gigs of the country's if not the world's major artists for a quarter of a century, Ticketline manage Kennedy Streets business on a main agent basis and have an incredibly close relationships with them. Since the early days of selling tickets over the counter to the now advanced and high pressured nature of mass selling currently experienced the end result is the same, it's the nuts and bolts that we provide that help the transactions take place have changed.

All of us here at Ticketline are delighted to have such a well respected and established business, such as Kennedy Street, on our books.

Creamfields

www.creamfields.com

The legendary event which is Creamfields storms ahead every year, to ever greater public applaud and acclaim, drawing the biggest names in dance music together for an all star line-up, whose fans determination to go to the event is so clearly evident from when the tickets go onsale that we thrive on the expectation of this onsale.

Ticketline have serviced this event and their national and international events under their Cream label for over a decade and in that time our relationship has gone from strength to strength. As Creamfields grows, we grow because as they need new functions for their clients, we in turn make them available.

For Creamfields we provide bespoke ticket stock. Our in house graphic artists work with Creamfields to produce a stock that not only looks good but is also practical, is in keeping with the Cream brand and meets both Creamfields' and their customer's expectations.

Our white label solution for Creamfields takes the artwork provided and replicates it exactly so that for customers the transition from Creamfields to Ticketline is seamless.

As Creamfields takes place at an outdoor venue we have made life simple for the organisers by providing bar-coded tickets for the event and managing access via scanners. We provide all the necessary hardware, software, training and support to successfully implement on-site scanning of our bar-coded tickets. The scanning devices are hand held and come preloaded with our user friendly scanning software and are connected to the customer database by way of a wireless network which can be used in a variety of environments. The system also offers real-time reporting, which allows easy monitoring of crowd flow and capacity.

Ticketline provide staff to manage both ticketing and access control on site over the weekend of the Creamfields event.

Bestival & Camp Bestival

www.bestival.net | www.campbestival.net

These events are rapidly growing in reputation as the must see festival of the year and scooping a myriad of awards and accolades at the 2009 festival awards saw them crowned as unofficial champions of the industry, what will they unleash on us this year?

Each year we provide all aspects of the "Bestival Brand's" ticket selling and box office need from cradle to grave. Each following year they ask us to provide the same functions again for their next event.

We are delighted to list Jon Hughes and Rob da Bank as clients and friends to our business, without them the industry wouldn't be the same I'm sure.

Remenham Farm

www.henleyregatta.com

The Copas Partnership are a family business who specialise in both the breeding and selling of turkeys, and the use of their Remenham Farm and Temple Island Meadows land for events. Remenham Farm is used extensively during the Henley Royal Regatta and the Copas Partnership offer reserved car parking, camping, picnics, moorings, shows and restaurants over this period.

They have previously managed all their sales in house but this year they contacted Ticketline. We helped Copas move the majority of their customers from telephone sales to web sales, 75% of all sales were completed online.

Our white label solution took the artwork provided and replicated exactly the look and feel of the Copas site. For customers the transition was seamless and they were able to purchase in one easy transaction.

The complexity of selling for Remenham Farm @ Henley Regatta required some thinking outside of the box but the adaptability and flexibility of Ticketware meant that we were able to achieve everything we set out to.

On the web we added a text box to specific sessions where customers could indicate a preference of where they car park space was, where their tent pitch was and indeed who they wanted to sit with in the restaurant. This meant that groups could book separately and be consolidated by Copas.

Across the events we offered different postage options including Standard Post, Secure Post and e-tickets. Our despatch team worked within guidelines set down by Copas and delivered the relevant passes and tickets in the timescales required.

Pride in Brighton & Hove

www.brightonpride.org

The history of Pride in Brighton & Hove stretches back as far as 1992 when there was a very modest afternoon event on The Level. Since then it has evolved into the biggest Pride festival in the UK and in September 2004 was awarded charitable status. Pride in Brighton & Hove runs a number of exciting events to help fund the organisation, the festival and the support for the local LGBT voluntary sector as well as bringing a wide range of people together who otherwise might not have such social access.

In 2011 it was announced that due to rising costs and pressure from the council and the emergency services to keep numbers under safe limits the park would be ticketed for the first time.

Using our many years of ticketing experience Ticketline worked with the organisers of Pride in Brighton & Hove to put together a plan for ticketing their event for the first time. Rather than arrange a wristband exchange on site at the event, something which requires a staffing resource, Ticketline are despatching wristbands directly to customers.

Ticketline's web site and call centre was also able to support Pride in Brighton & Hove's pre-sale plans. Residents of Brighton & Hove were able to purchase tickets before they went to general sale. During the pre-sale the website and call centre would only allow residents of certain agreed postcodes to purchase tickets, other customers were advised of the general onsale date.

Band On The Wall

bandonthewall.org

After a £4 million revamp Manchester's prestigious Band on the Wall venue has reopened to critical acclaim. As part of the restructure the venue needed a partner to provide payment processing, secure ticket production and despatch capabilities.

BOTW have chosen Ticketline to provide a complete ticketing solution which includes online sales via a BOTW microsite, ticketline.co.uk and numerous affiliate sites. Additionally Ticketline have installed their Ticketware Box Office onsite which allows secure ticket printing, payment processing, live reporting and secure entry with barcode scanners.

Newcastle City Hall

newcastlecityhall.org

The City Hall was opened in 1927and has since played host to almost every rock and pop "great" since the 60's as well as seeing the first tours of future legends. Throughout the 70's, 80's and 90's the City Hall maintained its position as one of the best and most used 2000 seater venues in the country, and one of many artists favourite gigs. As well as music the City Hall has a tremendous reputation for comedy and has seen multiple sell out shows by Billy Connolly, Little Britain, Jimmy Carr, Al Murray, Frankie Boyle the list grows annually.

In the spring of 2011 The City Hall partnered with Ticketline and we have installed both the hardware and software required to run Ticketware. Using Ticketware's simple and intuitive interface they setup events and allocate tickets, making shows available to their box office, to their white label website and also to Ticketline's state-of-the-art call centre.

Our in house graphic artists work with the City Hall to produce a bespoke ticket stock that not only looks good but is also practical and is in keeping with the City Hall's own branding. City Hall customers can choose between our secure bar-coded tickets or secure e-tickets.

We provide the City Hall with all the necessary hardware, software, training and support to successfully implement on-site scanning of our bar-coded and e-tickets. The scanning devices are hand held and come preloaded with our user friendly scanning software and are connected to the customer database by way of a wireless network which can be used in a variety of environments. The system also offers real-time reporting, which allows easy monitoring of crowd flow and capacity.

The City Hall uses our extensive reporting suite to report on every aspect of ticketing.

Support for the City Hall is provided by their Account Manager and our IT team.

Scarborough Open Air Theatre

www.scarboroughopenairtheatre.com

Scarborough's Open Air Theatre is the largest in Europe (since Antiquity) and the original was built by Scarborough Corporation in the 1930s. The Lord Mayor of London opened the Open Air Theatre in Northstead Manor Gardens in 1932. Apollo Leisure have appointed Ticketline to be their incumbent supplier of all aspects of their box office needs.

Having met with the Apollo Leisure team, Ticketline proposed, delivered and installed both their onsite and remote box offices. We provide onsite scanning, live reporting to the venue and the relevant event promoter, call centre and customer service facilities.

Our white label solution for Scarborough Open Air Theatre takes the artwork provided by the venue and replicates it exactly so that for customers the transition from Scarborough Open Air Theatre to Ticketline is seamless.

Ticketline provide a bar-coded ticket solution for the venue. We manage all ticket inventory at the Scarborough Open Air Theatre and we work with both the venue and the event promoter to allocate tickets for sale across ticket agencies and other outlets across Yorkshire.

On event day Ticketline provide staff to manage collects, duplicate ticket requests, customer queries, guest list and ticket scanning. We have made life simple for the organisers by providing bar-coded tickets for the event and managing access via scanners. We provide all the necessary hardware, software, training and support to successfully implement on-site scanning of our bar-coded tickets. The scanning devices are hand held and come preloaded with our user friendly scanning software and are connected to the customer database by way of a wireless network which can be used in a variety of environments. The system also offers real-time reporting, which allows easy monitoring of crowd flow and capacity.

Glasgow Rangers

www.rangers.co.uk

Ticketline have won the call centre business for Glasgow Rangers Football Club. We have established a synchronised operation that complements their needs and our services by routing all of their calls via our Manchester based call centre. Our call centre operatives are fully trained on Talent and are tasked with achieving marketing leading Abandonment Rates and Call Times.

We are delighted to welcome Rangers as customers and look forward to a successful relationship and footballing campaign.

Team Bath

www.teambath.com

Team Bath strives to provide a world-leading sports environment for student, elite and recreational sport and they have partnered with Ticketline to support sales of tickets for events taking place at their excellent facilities at the University of Bath.

During the last year we have completed an onsite installation of Ticketware and our scanning solution, providing all the necessary hardware, software, training and support to successfully implement the on-site scanning of our bar-coded tickets and e-tickets.

Our state of the art call centre provides both a standard sales line and a Group Booking facility for Team Bath. Between the website and the call centre we have sold over 3000 tickets this season.

Team Bath have access to a Promoter Portal, giving them the chance to check their sales data on a real time basis.